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Wanda M. Costen, Ph.D.


Associate Professor

My research interests include race and gender inequality in organizations, managing diversity, and strategic human resources. My current research projects include exploring the relationships among race/ethnicity, gender, and employee job satisfaction, and retention issues for ethnic minority college students. I am also working on a project to explore the relationship between college preparatory experiences and urban African-American high school students' self-efficacy.

Selected Publications

Waller, S.N., Costen, W.M., & Wozencroft, A. (2011). Understanding the role of social connectedness in the retention of African American students in a recreation and leisure studies program. Schole: The Journal ofRecreation and Leisure Studies Education, 26(1), 30-48.

Costen, W.M. & Salazar, J. (2011). The impact of training and development on employee job satisfaction, loyalty, and intent to stay in the lodging industry. Journal of Human Resources in Hospitality & Tourism,10(3), 273-284.

Antun, J., Frash, R.E., Costen, W.M., & Runyan, R. (2010). Accurately Assessing Expectations Most Important to Restaurant Patrons:  The Creation of DinEX Scale. Journal of Foodservice Business Research,13(4), 360-379.

 Costen, W.M., Johanson, M. J., & Poisson, D.  (2010). The Development of Quality Managers in the Hospitality Industry: Do Employee Development Programs Make Cents. Journal of Human Resources in Hospitality and Tourism, 9(2), 131-141.

 Costen,W.M. (2009).  The value of staying connected with technology: An analysis exploring the impact of using a course management system on student learning.  Journal of Hospitality, Leisure, Sports & TourismEducation, 8(2), 47-59.

Barrash, D.I. & Costen, W.M. (2008). Getting along with others: The relationship between agreeableness and customer satisfaction in the foodservice industry.  Journal of Human Resources in Hospitality and Tourism, 7(1), 65-83.

Costen, W. M., Salazar, J., and Antun, J. (2007). Who's happy? The relationship between race and job satisfaction in the lodging industry. International Journal of Diversity in Organizations, Communities, and Nations, 6.

Costen, W.M. & Green, A.L. (2006). Strategic recruitment: Aligning recruitment practices with business strategy. International Journal of Business and Economics Perspectives, 1(2), 67-78.

Costen, W. M., and Barrash, D.I. (2006). ACE-ing the hiring process: A customer service orientation model. Journal of Human Resources in Hospitality and Tourism 5(1), 35-49.

Costen, W. M., Hardigree C. E., and Testagrossa, M. A. (2003). Glass ceiling or Saran Wrap™? Women in gaming management. Gaming Research and Review Journal.

Costen, W. M., Cliath, A. G., and Woods, R. H. (2002). "Where are the Racial and Ethnic Minorities in Hotel Management? Exploring the relationship between Race and Position in Hotels. Journal of Human Resources in Hospitality and Tourism.

Corsun, D. L. and Costen, W. M. (2001). "Is the Glass Unbreakable: Habitus, Fields, & the Stalling of Women & Minorities in Management". Journal of Management Inquiry.

Contact Information

1215 W. Cumberland Ave.
220D Jessie Harris Bldg.
Knoxville, TN 37996-1911

Phone: 865-974-2909

Contact the Department of Retail, Hospitality,
and Tourism Management

1215 W. Cumberland Ave.
110 Jessie Harris Building
Knoxville, TN 37996-1911

Fax: 865-974-5236

Hotel, Restaurant, & Tourism
Phone: 865-974-2141

Retail & Consumer Sciences
Phone: 865-974-2141